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PRIVACY POLICY

1. Introduction

1.1 Privacy Policy Statement

Northwest Emergency Plumbing (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy when you use our website, contact us, request a quote, book a plumbing service or communicate with us by phone, email, contact form or WhatsApp.

1.2 This Privacy Policy

This Privacy Policy, together with our Terms & Conditions and Cookie Policy, explains how we collect, use, store and protect your personal information.


By visiting our website at https://www.northwestemergencyplumbing.co.uk/ or submitting your personal information to us, you agree to the practices described in this Privacy Policy.
 

If you do not agree with this policy, please do not submit any personal data to us.

2. What information we collect

We may collect personal information that you provide to us directly, including:

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  • Name

  • Email address

  • Phone number

  • Property address or service location

  • Details about your plumbing issue

  • Photos, videos or other information you choose to send us

  • Any information included in your message, enquiry or booking request
     

We may also collect limited technical information automatically when you use our website, such as:
 

  • IP address

  • Device and browser information

  • Basic website usage data

  • Cookie and analytics information, where applicable

3. How we use your information

We use your information to:
 

  • Respond to enquiries

  • Provide quotes or estimates

  • Arrange emergency call-outs or plumbing appointments

  • Communicate with you about your plumbing issue

  • Provide plumbing repair, maintenance or emergency services

  • Keep records of enquiries, bookings and completed work

  • Improve our website, services and customer experience

  • Ensure the website functions correctly

  • Meet legal, tax or business record obligations
     

We do not sell your personal data.

We do not use your data for unsolicited marketing unless you have clearly agreed to receive this type of communication.

4. Legal basis for processing

Under UK GDPR, we process your personal data based on one or more of the following legal grounds:
 

  • Consent — when you submit an enquiry, contact form or voluntarily provide your information

  • Contract — when we need your information to provide a quote, arrange a booking or carry out plumbing services

  • Legitimate interest — to respond to enquiries, operate our business, improve our services and maintain customer records

  • Legal obligation — where we are required to keep records for tax, accounting or legal purposes

5. Sharing your information

We do not sell your personal data.
 

We may share your information only where necessary, including with:
 

  • Website hosting or website service providers

  • Email, phone or communication providers

  • Booking, contact form or customer enquiry tools

  • Payment, accounting or invoicing providers, where applicable

  • Third-party tools used to operate the website, such as maps, analytics or cookie tools

  • Professional advisers, insurers or legal authorities where required by law
     

These providers only process your data as needed to provide their services or meet legal requirements.

6. Cookies

Our website may use cookies to:
 

  • Ensure the website works correctly

  • Improve website performance and user experience

  • Understand how visitors use the website

  • Support features such as forms, maps, analytics or third-party integrations
     

You can manage or disable cookies through your browser settings or through the cookie banner on our website, where available. For more details, please see our Cookie Policy.

7. Data security

We take reasonable steps to protect your personal data from unauthorised access, loss, misuse or disclosure.

However, no online system or method of electronic communication is completely secure, and we cannot guarantee absolute security.

8. Children’s data

Our services are not directed at individuals under 18.

We do not knowingly collect personal data from children.

9. Your rights

Under UK GDPR, you have the right to:
 

  • Access your data

  • Request correction or deletion

  • Ask us to stop using your data

  • Withdraw consent at any time
     

To exercise these rights, contact us using the details below.

10. Data retention

We only keep your personal data for as long as necessary to:
 

  • Respond to your enquiry

  • Provide quotes or plumbing services

  • Manage bookings and customer communication

  • Keep business, accounting or legal records

  • Resolve disputes or comply with legal obligations

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After this period, your data will be deleted, anonymised or securely stored where required.

11. Updates to this policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

12. Contact us

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us using the details below:
 

Northwest Emergency Plumbing
📞 0754 198 9931
📧 contact@northwestemergencyplumbing.co.uk

Serving St Helens, Warrington, Wigan, Widnes, Runcorn and surrounding North West areas.

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