Terms & Conditions

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website www.northwestemergencyplumbing.co.uk (“Website”), operated by Northwest Emergency Plumbing (“we”, “us”, “our”).

By accessing or using this Website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use the Website.

These Terms apply to the use of our Website. Any plumbing work, call-outs, repairs or services may also be subject to separate quotations, booking confirmations or service agreements provided directly to you.

2. Use of the Website

This Website is intended to provide general information about our emergency plumbing and repair services.

You agree to use the Website:

Only for lawful purposes
Without attempting to disrupt, damage or interfere with the Website
Without attempting to gain unauthorised access to any part of the Website
Without submitting false, misleading or harmful information through any contact form or enquiry method

We reserve the right to restrict or terminate access to the Website if these Terms are violated.

3. Services Information

North West Emergency Plumbing provides emergency plumbing and repair services, including leak repairs, blocked drains and waste pipes, toilet repairs, tap repairs, pipe repairs, radiator repairs and related plumbing services.

We are fully insured and aim to provide a professional, reliable and transparent service.

The information on this Website is provided for general guidance only. While we aim to keep service information accurate and up to date, the exact availability, response time, cost and suitability of a service may depend on your location, the urgency of the issue, the type of plumbing problem, engineer availability, required parts or materials, access to the property and any health and safety considerations.

Any response times, same day service availability or emergency attendance times mentioned on the Website are estimates only and are not guaranteed unless confirmed directly by us.

4. Emergency Call-Outs and Bookings

You may contact us by phone, WhatsApp, email, contact form or other available methods to request emergency plumbing assistance or make an enquiry.

Submitting an enquiry through the Website does not guarantee that a booking has been confirmed. A booking is only confirmed once we have contacted you and agreed the relevant details.

For emergency issues, we recommend calling us directly using the phone number shown on the Website.

A call-out fee may apply for attending your property. Unless otherwise agreed, the call-out fee includes:

Travel to the customer’s property
Initial inspection
Diagnosis of the issue
Professional advice
Written quotation where required

The call-out fee does not automatically include repair work, replacement parts, materials or additional labour unless this has been clearly agreed with you.

We aim to respond as quickly as possible, but we cannot guarantee immediate attendance in every case. Response times may be affected by location, traffic, weather, availability, the nature of the emergency and other factors outside our control.

5. Quotes, Prices and Payment

Any prices, estimates or quotations provided are based on the information available at the time.

Where a call-out fee applies, this will be separate from any additional repair work, replacement parts, materials or labour unless otherwise agreed.

Final costs may vary depending on the actual issue found on-site, the work required, parts or materials needed, time spent, access conditions and any additional repairs agreed with you.

Where possible, we aim to provide clear pricing before starting work. If additional work is required after inspection or diagnosis, we will discuss this with you before proceeding, unless urgent action is required to prevent further damage or risk.

Payment terms, accepted payment methods and due dates will be confirmed directly with you.

6. Insurance

Northwest Emergency Plumbing is fully insured to carry out plumbing services.

Our insurance is intended to provide appropriate cover for the type of work we undertake. However, customers remain responsible for ensuring that any property-specific insurance requirements, landlord permissions, lease conditions or access arrangements are dealt with before work begins.

7. Customer Responsibilities

When requesting a service, you agree to provide accurate and complete information, including:

Your name and contact details
The service location
A clear description of the plumbing issue
Any relevant access information
Any known risks, hazards or property restrictions

You are responsible for ensuring that someone authorised is present at the property, unless otherwise agreed.

You should also take reasonable steps to reduce damage before we arrive where safe to do so, such as turning off the water supply during a leak or burst pipe.

7. Guarantee and Workmanship

Where a guarantee is offered, the details and duration of that guarantee will apply only to the specific work carried out by us.

A guarantee may not apply where issues are caused by:

Pre-existing plumbing defects
Misuse, neglect or accidental damage
Further work carried out by another person or company
Wear and tear
Blockages, leaks or faults unrelated to the work completed by us
Failure to follow advice or recommendations given after the service

Any guarantee terms should be confirmed directly with us at the time of the work.

8. Intellectual Property

All content on this Website, including text, images, logos, graphics, layout and design, is owned by or licensed to North West Emergency Plumbing and is protected by applicable intellectual property laws.

You may view and use the Website content for personal and informational purposes only.

You may not copy, reproduce, distribute, modify or use any Website content for commercial purposes without our written permission.

9. Website Information

We aim to ensure that all information on this Website is accurate and up to date. However, we do not guarantee that all content is complete, accurate or current at all times.

The content on this Website is provided for general information only and should not be relied upon as professional, technical, contractual or legal advice.

For advice about a specific plumbing issue, please contact us directly.

10. Limitation of Liability

To the maximum extent permitted by law, North West Emergency Plumbing shall not be liable for any loss or damage resulting from:

Your use of, or inability to use, the Website
Reliance on information provided on the Website
Technical issues, interruptions, errors or website downtime
Third-party links, tools or services
Delays caused by circumstances outside our reasonable control

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

11. External Links

This Website may include links to third-party websites or services, such as WhatsApp, Google Maps, analytics tools, social media platforms or other external services.

We do not control and are not responsible for the content, availability, privacy practices or terms of those third-party websites or services.

12. Privacy and Cookies

Your use of this Website may involve the collection and processing of personal data.

Please read our Privacy Policy and Cookie Policy for more information about how we collect, use and protect your information.

13. Changes to These Terms

We may update these Terms at any time.

Any changes will be posted on this page. By continuing to use the Website after changes are made, you accept the updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

12. Contact us

If you have any questions about these Terms and Conditions, you can contact us using the details below:

Northwest Emergency Plumbing
📞 0754 198 9931
📧 contact@northwestemergencyplumbing.co.uk

Serving St Helens, Warrington, Wigan, Widnes, Runcorn and surrounding North West areas.